Privacy Policy

Last updated: May 21, 2026 · Operated by Hostigger Inc. ("Greyhosting", "we", "us").

1. What We Collect

We collect only the information needed to provide our services, bill correctly, support you when you need help, and meet our legal obligations.

• Account data: name, email address, postal address, phone number, and tax identifiers where required for invoicing.
• Payment data: billing details processed through our payment partners. We do not store full card numbers on our own systems.
• Service data: domains you register, products you order, IP addresses assigned to your services, and resource usage metrics required to operate and support your account.
• Technical data: log files, browser type, device identifiers, and timestamps captured automatically when you interact with our websites or client area.
• Support data: messages, tickets, and call recordings (where applicable) that you share with our support team.

2. How We Use Information

We use the information we collect to:

• Provision, operate, and maintain the services you order.
• Process payments, issue invoices and refunds, and prevent fraud.
• Provide customer support and respond to your inquiries.
• Send service-related notifications such as maintenance windows, security alerts, and billing reminders.
• Send marketing communications where you have opted in. You can unsubscribe at any time.
• Comply with applicable law, court orders, and regulatory obligations.
• Improve the security, performance, and usability of our products.

3. User Accounts and Information

You are responsible for maintaining the accuracy of the information in your account and for keeping your credentials confidential. You can view and update most of your account information by signing in to the client area. Requests to correct, export, or delete personal data can be made by contacting our support team — we respond to verified requests within the timeframes required by applicable law.

4. Sharing With Third Parties

We do not sell your personal information. We share data only with carefully selected partners and only to the extent necessary, including:

• Payment processors and fraud-prevention providers used to complete transactions.
• Domain registries and ICANN-accredited registrars when you register or transfer a domain (some details are required to appear in public WHOIS records unless privacy protection is enabled).
• Infrastructure and data-center providers that host portions of our services.
• Email, support, and analytics tools used to operate our website and customer communications.
• Law enforcement and regulators where we are legally required to disclose information.

5. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, measure how visitors use our site, and combat abuse. You can disable non-essential cookies through your browser settings or our cookie consent prompt where it appears. Disabling essential cookies may break parts of the client area.

6. Security

We protect customer data with administrative, technical, and physical safeguards proportionate to the sensitivity of the information involved. Measures include encryption in transit (TLS), role-based access controls, network isolation, regular vulnerability assessments, and least-privilege handling of credentials. No system is perfectly secure, but we work continuously to reduce risk and notify customers promptly if a security incident materially affects their account.

7. Data Retention

We retain account and billing records for as long as your account is active and for a reasonable period afterward to satisfy legal, tax, and accounting requirements. Service usage logs are retained for shorter periods commensurate with their operational purpose. When data is no longer required, it is deleted or anonymized.

8. Your Rights

Depending on where you reside, you may have the right to access, correct, delete, restrict, or port the personal information we hold about you, and to object to certain processing. To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.

9. International Transfers

Greyhosting operates from the United States and uses infrastructure providers in multiple countries. Where personal data is transferred across borders, we rely on standard contractual clauses or equivalent safeguards to protect your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you through email or a notice in the client area before the changes take effect.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise a privacy right, contact us:

• Email: [email protected]
• Postal: Hostigger Inc., 2035 Sunset Lake Road, Suite B-2, New Castle, Delaware, USA
• Phone: (+1) 302-613-1649